Spritely Goods Store FAQ & not so FAQ (Terms & Conditions of Use)

Frequently asked Questions (FAQ)

Not so FAQ (Terms & Conditions of Use)

What forms of payment do you accept?
We accept credit cards and other payment through Paypal, with or without a Paypal account.

Do I have to pay sales tax?
Sales taxes are based on the billing and shipping addresses of your order. Any orders billed or shipped to an Arizona address will be charged the 8.3% state sales tax with the exception of gift certificate purchases.

Do you ship internationally?
Yes, we do! Please refer to our Shipping & Returns Policy for more information.

How do I download my pattern?
Once you complete your order payment, you should be returned to Spritely Goods.  View your account history, and select the link for the recent order.  Within the order history you should see an active download link - the link will be active for 7 days after your purchase and will be good for two download attempts.  Your file will download as a ZIP file, and will extract as a PDF.  Please refer to our Pattern use Policy for more information.  Should you have difficulties with the download process, please don't hesitate to contact us for assistance

Can you wind the yarn for me?
Certainly! And we do it for Free, too! Just leave a comment in your order (during the checkout process) and let us know what yarn(s) you would like us to wind for you. Your yarn will arrive in center-pull yarn cakes ready to be enjoyed. Please note that some yarns (art yarns in particular) do not lend themselves to center pull ball winding.

Can you keep a secret? I'm buying something for my Secret Pal!
Our lips are sealed! We'll keep it a secret! Simply let us know in the comment section of your order and we'll include a notecard and gift invoice.

What if the item I want is not in stock?
Some items, like handspun yarn, unfortunately are one of a kind creations that are not possible to reproduce. Other items, like my handdyed yarns or handblended batts often will be restocked. If you have particular interest in an item that is out of stock, please contact us and we'll see if we can work something out for you!

Do you process special orders?
On occasion, yes. Examples of special orders include double length skeins or colorway requests of some hand dyed yarns and special orders from some of our commercially obtained supplies. Don't like sparkle in your batts? Batts can be made on request sparkle-free! Please email us at [email protected] with your special order request and we'll work to try to accommodate you. Please do not include payment information until you receive confirmation of your order from us. Once specific details are worked out, a down payment of 50% will be invoiced, and when the product is ready for purchase, you will be notified. Cancellations of special orders are subject to a 25% cancellation fee.

Special orders, especially of handcrafted items, by their nature take extra time to process and may take several weeks for creation and delivery.

What if the colors aren't what I expected?
Every effort is made to represent yarn and fiber colors accurately. Hand dyed yarns often vary, even within the same dye session - though I try my best to match colors on repeat colorways. In addition, computer monitors render color differently, so further variation may occur. We want you to enjoy your yarn. If you are not satisfied, please return the yarn to us, as described in our Return Policy.

How much of your sales actually go to your designated charities?
10% of net profits are split equally between the charities for donation once per year.

The not so FAQ: Terms & Conditions of Use (T&Cs)

Terms & Conditions for Pattern Use
All Patterns sold by Spritely Goods, unless otherwise noted, are Copyright © 2005-2015 all rights reserved by Stephanie Martin. Copyrights of non-Spritely Goods patterns are retained fully by their originator.

By purchasing and using a Spritely Goods pattern you agree to the following:

The electronic file patterns in PDF form sold on this website are for your personal, individual, non-commercial use only, to be used only on the computer they are downloaded to. Link sharing and/or file distribution is expressly forbidden. You are not allowed to give or email the PDF file to anyone else. Pattern sharing = bootlegging and is a violation of the copyright of this pattern and is not allowed.

No pattern, in whole or part, may be reproduced -- mechanically, electronically, or by any other means, including photocopying -- without written permission of Spritely Goods. Editing, publishing, transmitting, e-mailing, posting it to a list service or database is not permissible. You are allowed to print a copy of this pattern for personal use only. No pattern, in whole or part, is to be used as the basis for another pattern; the page layouts and all content of Spritely Goods patterns, including but not limited to photographs, numeric details and graphics are protected by USA law as copyrighted collective works.

Spritely Goods patterns are offered as is, without warranty.

You are not allowed to make partially finished or finished items from these patterns then sell them anywhere.

You are not allowed to mass produce this pattern or finished items made from it.

MERCHANTS: you are not allowed to download one copy of a Spritely Goods Pattern then make copies of it and distribute them in any way commercially. You are not allowed to give this pattern away with a yarn sale.

Spritely Goods encourages the user to save their PDF file in a location on their computer hard drive that will be easy to find and access. Spritely Goods encourages users to print out a copy of their pattern to archive it and to print out all receipts associated with the user's purchase. You are allowed one additional download in the first 30 days after purchase with proof of purchase. Pattern purchases are non-refundable.

Spritely Goods Patterns are provided in zipped PDF (portable document format) and are opened with the Adobe Acrobat Reader program. This program is included as a basic program on almost all computers. If you do not have it, or have an outdated version, it can be downloaded for free directly from Adobe.

General Terms and Conditions of Use Agreement
PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.

1. Acceptance of Agreement.
You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2. Copyright.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 5, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

3. Trademarks.
The names Spritely Goods and SpritelyGoods.com, the Company logo & Banner, and the products and services described in this Web site, are either trademarks or registered trademarks of Spritely Goods, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Spritely Goods.
In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Spritely Goods, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Spritely Goods. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

4. Fraud.
By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by Spritely Goods in its sole discretion. If membership has been revoked, Spritely Goods reserves the right to refuse application or readmission to the membership program.

5. Limited Right to Use.
The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

6. Editing, Deleting and Modification.
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

7. Indemnification.
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

8. Nontransferable.
Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

9. Disclaimer.
THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

10. Limits.
All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

11. Use of Information.
We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

12. Privacy Policy.
Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

13. Payments.
You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

14. Links to Other Web Sites.
The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

15. Submissions.
All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

16. Return Policy.
Our Return Policy, as it may change from time to time, is a part of this Agreement.

17. Venue; Applicable Law.
YOU AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING DIRECTLY OR INDIRECTLY OUT OF THIS AGREEMENT, OR YOUR USE OF THE SITE OR ANY SAMPLES OR PRODUCTS OBTAINED BY YOU THROUGH SUCH USE, SHALL BE LITIGATED IN THE CIRCUIT COURT OF MARICOPA, ARIZONA OR THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF ARIZONA. YOU ARE EXPRESSLY SUBMITTING AND CONSENTING IN ADVANCE TO SUCH JURISDICTION IN ANY ACTION OR PROCEEDING IN ANY OF SUCH COURTS, AND ARE WAIVING ANY CLAIM THAT PHOENIX, ARIZONA OR THE DISTRICT OF ARIZONA IS AN INCONVENIENT FORUM OR AN IMPROPER FORUM BASED ON LACK OF VENUE. This site is created and controlled by Spritely Goods, in the State of Arizona, USA. As such, the laws of Arizona will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.

18. Lapsed Accounts
In order to keep Spritely Goods membership roster current, if a Member does not access his or her account for a period of 365 days or more, Spritely Goods may, in its sole discretion, terminate such Member's account. Spritely Goods will endeavor to notify a Member of Spritely Goods' intent to terminate such Member's account by notice to such Member's provided email address at least 7 days prior to deactivation. If the Member fails to respond to such email notice within 7 days after the day it is sent by Spritely Goods, such Member's account will be terminated as noted above. Therefore, Spritely Goods strongly recommends that all Members keep their accounts and contact data current and in use. While Spritey Goods desires to prevent active accounts from being terminated prematurely, Spritely Goods has no obligation to maintain accounts that appear to Spritely Goods to have been abandoned. Each Member agrees that failure to access his or her account for 365 days or more conclusively indicates that such Member's account has been abandoned and that the account may therefore be terminated.

19. Verification of Members' Address:
Spritely Goods reserves the right to contact a Member via email to verify the accuracy of account information (including the Member's correct name and address) that is needed to provide the Member with the information or product he or she requested or purchased from Spritely Goods.

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